Returns Policy
We want you to be fully satisfied with your order. If something isn’t right, here’s how we handle it.
Our Commitment
Every peptide we sell is third-party tested and stored in temperature-controlled conditions. If your order arrives damaged, incorrect, or fails to meet our stated purity standards, we will make it right — no hassle.
Eligible for Return or Replacement
Damaged in transit: Product arrived broken, leaking, or visibly compromised. Contact us within 48 hours of delivery with photos of the damage.
Incorrect item: You received a product different from what you ordered. Contact us within 48 hours of delivery.
Purity concern: If you believe a product does not meet our stated purity standards, contact us with details and we will investigate. If confirmed, we will replace the product or issue a full refund.
Not Eligible for Return
Due to the sensitive nature of research peptides and the requirement to maintain cold-chain integrity, we cannot accept returns in the following cases:
- Change of mind: Products are not eligible for return simply because you no longer require them.
- Opened or used products: Once a vial has been reconstituted or tampered with, it cannot be returned.
- Incorrect storage by buyer: If products have been stored improperly after delivery (e.g. left at room temperature), they cannot be returned.
- Orders over 14 days old: Claims must be submitted within 14 days of delivery.
How to Request a Return or Replacement
- Email us at support@biolabpeptides.co.uk with the subject line “Return Request — [Order Number]”
- Include: Your order number, the product(s) in question, a description of the issue, and photos if applicable
- We’ll respond within 24 hours (business days) with instructions
- If a return is required, we’ll provide a return address and process your replacement or refund once the item is received
Refund Process
| Issue | Resolution | Timeframe |
|---|---|---|
| Damaged in transit | Full replacement or refund | Within 5 business days |
| Incorrect item sent | Correct item dispatched immediately | Same-day or next business day |
| Purity below stated level | Full replacement or refund | Within 5 business days of investigation |
Refunds are issued to the original payment method. Bank transfer refunds typically appear within 3–5 business days. Cryptocurrency refunds will be processed at the current market rate.
Return Shipping
If we determine the return is due to our error (damaged, incorrect, or substandard product), we will cover the return shipping cost. In all other cases, return shipping is the responsibility of the buyer.
Purity Guarantee
Our promise: If any product is found to fall below our stated purity threshold of 99%+, we will replace it or provide a full refund — no questions asked. Request a Certificate of Analysis at any time via our CoA page.
Contact
For all return and refund enquiries:
Email: support@biolabpeptides.co.uk