Privacy Policy

This policy explains how BioLab Peptides collects, uses, stores, and protects your personal information.

1. Who We Are

BioLab Peptides (“we”) operates the website biolabpeptides.co.uk. We are the data controller responsible for your personal data. For any privacy-related enquiries, contact us at support@biolabpeptides.co.uk.

2. Information We Collect

Information you provide directly:

  • Account information: Name, email address, password when you create an account
  • Order information: Billing and shipping address, phone number, payment details
  • Communications: Emails, messages, or enquiries you send us

Information collected automatically:

  • Device data: IP address, browser type, operating system
  • Usage data: Pages visited, time spent on site, referring URLs
  • Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing orders: To fulfil purchases, process payments, and arrange shipping
  • Customer support: To respond to enquiries and resolve issues
  • Account management: To manage your account and order history
  • Legal compliance: To comply with applicable laws and regulations
  • Site improvement: To analyse usage patterns and improve our website

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Contract: Processing necessary to fulfil your order
  • Legitimate interest: Improving our services, fraud prevention, website analytics
  • Legal obligation: Tax records, regulatory compliance
  • Consent: Marketing communications (where applicable)

5. Data Sharing

We do not sell your personal data. We share information only with:

  • Payment processors: To securely process transactions
  • Shipping providers: Royal Mail and courier services for order delivery
  • Hosting providers: Secure server infrastructure
  • Legal authorities: When required by law

6. Data Retention

We retain your personal data only as long as necessary:

  • Account data: Until you request deletion
  • Order records: 6 years (UK tax requirements)
  • Communication records: 2 years from last interaction
  • Analytics data: 26 months

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability — receive your data in a portable format
  • Withdraw consent at any time

To exercise any of these rights, email support@biolabpeptides.co.uk. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.

10. Contact

For privacy-related questions or to exercise your data rights:

Email: support@biolabpeptides.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.